Healthcare Contact Center &
Live Transfer Operations
US-based contracting. Dedicated offshore delivery. Scalable contact-center capacity for healthcare & insurance organizations.
TechWhales provides dedicated contact-center and live-transfer operations for US businesses through a US-based management structure and scalable offshore delivery teams. Launch with a controlled pilot and scale based on validated performance.
Dedicated supervisor oversight & rigorous QA protocol enforcement.
Built for Performance-Critical Contact Operations
US-Based Business Structure
Contract and communicate through our US business structure with dedicated operational management.
Dedicated Contact-Center Teams
Deploy dedicated agents, supervisors, QA personnel and campaign-specific workflows.
Live Transfer Capability
Designed to support controlled inbound, outbound and warm-transfer workflows based on partner requirements.
Quality Assurance
Structured QA processes, call monitoring and performance reporting help maintain consistent campaign standards.
Scalable Capacity
Start with a small pilot and expand toward larger dedicated teams as campaign performance is validated.
Real-Time Reporting
Track activity, transfers, connection metrics, quality results and operational performance.
How Our Live Transfer Model Works
Consumer Interaction
Consumer engages through the approved campaign source and compliant workflow.
Initial Qualification
Contact-center agents follow the contracting partner's approved qualification process and script rules.
Consent & Verification
Required TCPA consent, disclosures and campaign-specific verification are handled according to the approved workflow.
Warm Transfer
The qualified consumer is connected to the receiving organization's designated agent or queue.
Licensed Agent
The receiving organization's appropriately licensed agent handles the regulated insurance or healthcare discussion.
Reporting
Campaign activity and transfer outcomes are tracked and reported to the contracting partner in real time.
Contact-Center Capacity Built Around Your Campaign
Campaign capabilities are configured according to the contracting organization's approved workflow, technology requirements and compliance procedures.
Start With a Controlled 5-Agent Pilot
Instead of committing to a large operation immediately, partners can begin with a controlled pilot designed to validate call quality, transfer performance, operational fit and reporting.
Pilot Program Deliverables
Operational Infrastructure
20+ Seat Scalability
Dedicated seat capacity ready to scale based on campaign requirements.
Agents + Supervisors + QA
Complete management layer overseeing quality, attendance, and SLA metrics.
Dialer / CRM / Call Routing
Flexible integration with your preferred telephony and CRM stack.
Call Monitoring + QA Scoring
Regular call scorecards and compliance evaluation routines.
Real-Time Campaign Metrics
Transparent dashboards tracking transfer volume, talk time, and conversion stats.
Controlled Access & Data Handling
Strict data-handling procedures and access controls tailored to campaign requirements.
Compliance-First Operations
Healthcare campaigns require disciplined workflows, documented procedures and clear responsibilities.
Our contact-center operations are configured around the contracting partner's approved scripts, consent procedures, data-handling requirements, call-recording requirements, quality standards and escalation procedures.
Approved Campaign Scripts
Agents adhere strictly to partner-provided and approved scripts.
TCPA Consent Verification
Workflows record consumer consent according to US TCPA rules.
Call Recording Audit
Comprehensive audio recording for quality auditing where required.
Quality Assurance
Internal QA evaluation scorecards monitoring call interactions.
Controlled Data Access
Role-based system access protecting campaign data integrity.
Audit-Friendly Reporting
Clear activity logs and metrics available for partner review.
US-Based Management. Global Delivery.
Our operating model combines US-facing business management with scalable offshore delivery, allowing partners to access dedicated contact-center capacity while maintaining a clear US commercial relationship.
US Business & Client Management
Dedicated Delivery Operations
Built for Healthcare & Insurance Organizations
Looking for a Flexible Contact-Center Partner?
We are best suited for organizations that already have an established sales operation, licensed agents and a defined campaign workflow, but require additional contact-center capacity, qualification support or live-transfer volume.
Prove the Model Before You Scale
Every campaign has different economics, transfer criteria and operational requirements. Our pilot-first model lets partners validate performance before expanding capacity.
Controlled initial launch validating script adherence, connection rates, and transfer quality.
Expanding team headcount after establishing consistent daily transfer performance.
Full-scale contact center floor with multi-shift coverage and dedicated supervisors.
Final staffing and volume are determined by campaign requirements and agreed service levels.
Request a Healthcare BPO Pilot
Discuss your campaign requirements, transfer model, and receiving agent capacity with our operations team.
Frequently Asked Questions
Do you provide licensed healthcare insurance agents?
TechWhales operates strictly as a contact-center and BPO operational partner. Where a campaign involves regulated insurance sales or enrollment, the contracting US receiving organization is responsible for providing appropriately licensed agents and managing the sales process.
Can you provide live healthcare transfers?
We configure live or warm-transfer workflows according to the contracting partner's campaign parameters, approved scripts, TCPA consent procedures, and receiving-agent capacity.
How do you ensure TCPA & US regulatory compliance?
Our contact center operations strictly enforce partner-approved scripts, TCPA consent documentation, Do-Not-Call (DNC) list scrubs, call recording, and rigorous internal QA audits.
Can you start with a small team?
Yes. Our recommended approach is a controlled pilot, typically beginning with a small dedicated 5-agent team before scaling.
Can you scale to 20+ agents?
Yes. Staffing can be expanded based on campaign requirements, training, performance and receiving-agent capacity.
Where are your operations located?
We operate through a US-based business structure (United Tech LLC, Los Angeles, CA) with scalable offshore delivery operations.
Do you provide call recordings?
Call recording capabilities can be configured according to campaign requirements, applicable rules and the contracting organization's policies.
Can you work with our CRM?
We evaluate CRM, dialer, routing and reporting requirements during campaign onboarding.
Legal & Operational Disclosure
TechWhales provides business process outsourcing and contact-center services. Healthcare and insurance workflows are performed strictly according to the requirements and approved procedures of the contracting organization. TechWhales does not represent itself as an insurance carrier, plan sponsor, or government entity. Where regulated insurance activities are involved, appropriately licensed third parties are responsible for those activities in compliance with US state and federal laws.